Analytics 2025 Reporting Service Disruption

Incident Report for ConnexPay

Resolved

The issue impacting Analytics 2025 reports has been resolved. Access to Analytics 2025 has been fully restored, and reports are now loading as expected.
Posted Feb 06, 2026 - 05:34 EST

Identified

We have identified the underlying issue impacting Analytics 2025, which is causing reports to fail to load.

Our engineering, infrastructure, and data teams are actively working together to implement a fix and restore full reporting functionality. We understand the importance of timely access to analytics and will continue to provide updates as progress is made.
Posted Feb 06, 2026 - 05:16 EST

Update

We are continuing to investigate this issue.
Posted Feb 06, 2026 - 05:14 EST

Investigating

We are currently investigating an issue where Analytics 2025 reports are inaccessible and failing to load across multiple accounts. Our engineering and analytics teams are actively working to identify the root cause. Further updates will be shared as progress is made.
Posted Feb 06, 2026 - 03:50 EST
This incident affected: Reporting (Analytics UI).