Resolved -
This incident has been resolved.
Jan 22, 22:48 EST
Monitoring -
A fix implemented by our cloud provider has been successfully applied, and users are now able to request MFA codes through Bridge without issue. We are continuing to monitor the system closely for any potential anomalies, but users should now be able to log in successfully.
Jan 22, 21:10 EST
Update -
We are continuing to monitor this issue and will continue to update as more information is available from the vendor.
Jan 22, 18:57 EST
Update -
We are continuing to monitor this issue and will continue to update as more information is available from the vendor.
Jan 22, 17:47 EST
Identified -
Our team has been made aware of a Microsoft Azure service outage that is affecting MFA emails for Connexpay Bridge. This outage is affecting verification emails that are typically sent when logging into Bridge UI. During this outage, you will not be able to log into Bridge UI. Other services and our APIs are not affected. We will provide updates as more information becomes available.
Jan 22, 15:44 EST