ConnexPay will be performing scheduled maintenance on our data instances on September 26th, 2026 between 9:00 AM and 10:00 AM EST.
During this maintenance window, our team will be performing necessary upgrades and updates to our data infrastructure to ensure continued reliability and performance of our platform.
What to expect during the maintenance window: The majority of the maintenance period will proceed without any customer-facing disruption. However, within this window, there will be a brief service interruption of up to 5 minutes during which the following functions may be temporarily unavailable:
*Requesting new virtual cards *Updating existing cards *Processing new transactions *Delayed webhook delivery
Additionally, throughout the full maintenance window:
Reporting may be delayed and the analytics portal may not reflect the most up-to-date data until maintenance is complete
Important: Any errors or disruptions are expected to occur only during the brief outage period within the maintenance window. Service should otherwise remain fully operational before, during, and immediately after this window outside of the noted exceptions above.
We appreciate your patience and understanding. If you experience any issues outside of the maintenance window or have any questions, please contact our support team at Support@connexpay.com.
Posted Aug 27, 2026 - 09:46 EDT
This scheduled maintenance affects: Payouts US/CA (Card Issuance, Transaction Processing, Purchases API, Webhooks, ACH Purchases), Payouts EU (Card Issuance, Transaction Processing, Purchases API, Webhooks), Bridge (Bridge UI), and Reporting (Analytics UI).