A fix implemented by our cloud provider has been successfully applied, and users are now able to request MFA codes through Bridge without issue. We are continuing to monitor the system closely for any potential anomalies, but users should now be able to log in successfully. We ask that any customers that are able to log in take this opportunity to set up SMS Verification as a secondary method, which was not affected by this issue.
Posted Oct 29, 2026 - 16:50 EDT
Update
A fix has been implemented by Microsoft, and we are monitoring the results. We ask that any customers that are able to log in take this opportunity to set up SMS Verification as a secondary method, which was not affected by this issue.
Posted Oct 29, 2026 - 16:32 EDT
Monitoring
Microsoft is still deploying a fix for this issue. Delayed MFA emails may be received while recovery is in process, and some users may receive working MFA codes upon request. In the meantime, we will continue to monitor until full recovery is achieved. We ask that any customers that are able to log in take this opportunity to set up SMS Verification as a secondary method, which was not affected by this issue.
Posted Oct 29, 2026 - 15:44 EDT
Update
Microsoft has identified the cause of the issue, and a fix is currently in progress. We are continuing to monitor this issue and will continue to update as more information is available from the vendor.
Posted Oct 29, 2026 - 15:06 EDT
Identified
Microsoft has identified the cause of the issue, and a fix is currently in progress. We are continuing to monitor this issue and will continue to update as more information is available from the vendor.
Posted Oct 29, 2026 - 14:12 EDT
Update
We are continuing to monitor this issue and will continue to update as more information is available from the vendor.
Posted Oct 29, 2026 - 13:42 EDT
Update
We are continuing to monitor this issue and will continue to update as more information is available from the vendor.
Posted Oct 29, 2026 - 13:00 EDT
Update
We are continuing to monitor this issue and will continue to update as more information is available from the vendor.
Posted Oct 29, 2026 - 12:26 EDT
Investigating
Our team has been made aware of a Microsoft Azure service outage that is affecting MFA emails for Connexpay Bridge. This outage is affecting verification emails that are typically sent when logging into Bridge UI. During this outage, you will not be able to log into Bridge UI using MFA email verification. SMS MFA verification is not affected. Other services and our APIs are not affected. We will provide updates as more information becomes available.