Daily Accounting File Delayed

Incident Report for ConnexPay

Resolved

Settlement report processing has been completed, and Daily Accounting Files have now been released to clients. Thank you for your patience and understanding while we worked to resolve this issue.
Posted Apr 07, 2026 - 14:00 EDT

Update

All settlement data has been processed, and the transmission of reports has started. Our team will continue to monitor to ensure that all DAFs have been sent to customers.
Posted Apr 07, 2026 - 13:53 EDT

Monitoring

All settlement data has been processed, and the transmission of reports has started. Our team will continue to monitor to ensure that all DAFs have been sent to customers.
Posted Apr 07, 2026 - 12:30 EDT

Identified

A fix has been identified, and we are monitoring its progress. More details will be provided as they become available.
Posted Apr 07, 2026 - 11:12 EDT

Investigating

Our teams have identified an issue that is causing our Settlement reports to be delayed. We are actively working to publish the reports as quickly as possible. We will provide updates as soon as they are available.
Posted Apr 07, 2026 - 10:09 EDT
This incident affected: Reporting (US-Daily Accounting File (DAF), CA-Daily Accounting File (DAF), EU-Daily Accounting File (DAF)).