We are writing to inform you about an upcoming maintenance for our Production environment. During this time, our ACH partner will be conducting mandated disaster recovery testing, which will impact ConnexPay ACH services.
Impact During the maintenance window, Customers may experience the following:
• ACH API requests may fail with server errors. • ACH Webhook Status delivery may be delayed. • Transactions will not be queued during the maintenance window. Please resubmit any failed requests after the window ends. • Inbound payments and related balance updates may be delayed.
Scheduled For: Tuesday, November 3, 2026 — 5:00 PM to 5:30 PM ET (22:00 to 22:30 UTC)
Additional Information We expect the maintenance to be completed within the scheduled timeframe. If the window is extended or additional updates are required, they will be posted to our status page. If you experience urgent issues outside of the scheduled maintenance window, please contact our Support team at: support@connexpay.com
Posted Oct 28, 2026 - 14:27 EDT
This scheduled maintenance affects: Payouts US/CA (Transaction Processing, Webhooks, ACH Purchases) and PayIns US (ACH Sales, Webhooks).