Sandbox Payins Impacted by Kount Authentication Errors

Incident Report for ConnexPay

Resolved

The issue has been resolved. Please contact our support team if you are still experiencing any issues.

Posted Mar 17, 2026 - 09:27 EDT

Monitoring

Our teams have implemented a fix, and sandbox payins are now processing successfully without Kount authentication errors. Please let our support team know if you are still experiencing any issues. We are continuing to monitor the situation.

Posted Mar 17, 2026 - 09:15 EDT

Identified

We have identified the root cause of the Kount authentication issue impacting sandbox payins and are working on implementing a fix.

Posted Mar 17, 2026 - 09:05 EDT

Investigating

We are currently investigating an issue impacting Kount360 functionality in the sandbox environment, which may affect test transactions.

Posted Mar 17, 2026 - 08:47 EDT

This incident affected: Sandbox (Sandbox).